Frequently Asked Questions

If you can't find the information you need, our service department are ready to be of assistance. Reach out at any time at:

Regarding the Covid-19 situation

- Our apartments are thoroughly cleaned before arrival, during a rental and at departure / move-out. 

- We have online access systems on all apartments, meaning you can arrive in your own time - at any time - and with no contact to others.  

- We can offer workstations if needed to work from home. 

- We have a company arrangement with online supermarket, They can deliver groceries to your home if you don't wish to shop yourself. For more information on this, please contact us. We can also assist you in grocery shopping if needed. 

- Our staff is instructed in containment under the recommendations from the WHO. 

- We advise our residents to adhere to official guidelines, incl. keeping social distance and a maintaining high level of hand hygiene. 


Requirements for employee accommodation regarding Covid-19 ( 

1) The occupants must have access to toilet and bathing facilities as well as dining and kitchen facilities. (We fully comply).

2) The occupants must be able to maintain at least one metre of distance between them at all times. (We fully comply).

3) The residence must be set up to allow each occupant to have at least four square metres at their disposal in common residential areas. (We fully comply).

4) There should be visible signage indicating the maximum number of persons allowed in a room, visible cleaning instructions and hygiene rules as well as line markings to indicate distances. (N/A - we do not install signage in people's personal apartments. We can do so upon request). 

5) The residence should have access to a sink with soap and hand sanitizer, especially in common residential areas. (We fully comply).

6) The layout of the residence must ensure a high standard of hygiene with the opportunity for frequent, effective cleaning and personal hygiene. (We fully comply and ongoing cleaning and maintenance is included in the rental).

7) Occupants should have access to personal storage space for their personal effects. (We fully comply).

8) Each occupant must have their own bed. (We fully comply).


Cancellation policy

Booked apartments can be cancelled free of charge 14 days or more before the move in date.

Other than that, Termination notices stated in the contract applies.  


Termination notice. 

Long Term Bookings: After 2 months, the agreement can be terminated with a 1 month notice to the end of a month (So, for example, if you terminate on the 25th in the current month, you will be out of your contract on the last day of the coming month, etc.). This way you will always have a high degree of flexibility should your living needs change. 

Short Term bookings are even more flexible (1-3 months) and have a fixed period, where you only rent the specific period you need, be that 31, 45 or 60 days. (Short term rentals are only available to companies with a structural company agreement). 


What are the total costs? 

You pay rent and utilities. Prices vary from apartment to apartment. 
Apartments including pricing are visible here.
Other than that there are no hidden fees.


Is end-cleaning / departure cleaning included in the price? 

Of course it is. 
There is ongoing cleaning and maintenance included as well.  


Do you require a security deposite? 

Unless you have a specific company agreement, security deposites are between 1-3 months depending on different factors. 


What happens to my security deposite?

When you vacate your serviced apartment, we do a move out inspection. If the apartment is returned with no damages or defaults and all due rent is paid timely, the security deposite will of course be returned in full. The normal process time is up to 4 weeks from move out, from inspection, to reporting, to approval policies to transfer of funds. 


Do I have to paint the apartment and sand the floors when I leave? 

Nope. That is included in the rent. You are only liable to damages and defaults to the apartment and interior.


What is the minimum rental period? 

3 months is the minimum rental period, unless you have a structural company agreement with us.

In structural company agreements, 1 month is the minimum rental period.

Other than that there is no upper limit. Stay as long as you like.


What is the difference between "short term" and "long term"? 

Short term is 1-3 months. 

Long term is 3+ months. 

Long term pricing is visible under each apartment. Kindly be advised, that Short term rentals are only available for companies that have a structural company agreement with us. 


Can I do my CPR-registration with your apartments? 

Of course you can. 
Some of our apartments are without registration. The information is available under each apartment. ("Residency Requirement" Yes/no).